Main Number: (919) 941-0549
Fax Number: (919) 941-0135
Email: insurance@firstins.net
Address
First Insurance Services
5007 Southpark Dr. Ste 230
Durham, NC 27713
Mailing Address
5007 Southpark Dr. Ste 230
Durham, NC 27713
Profile
History/Philosophy
Since 1950, First Insurance Services has provided security and stability for all of our customers. As an Independent Agency, we have protected businesses and people in central North Carolina from the financial pain of storms, fires, thefts, accidents and injuries for over 50 years.
During those years, we evolved from a one-person office providing crop insurance and personal lines of insurance to a full service insurance agency offering protection for everything from multi-million dollar buildings to private homes and from small retail stores to high technology corporations.
We have grown to meet the needs of a growing region in central North Carolina and throughout the state. We have expanded our stable of insurance companies and developed specialized programs to serve schools, contractors, restaurants, manufacturers, auto service shops, technology companies and daycares, among others.
Let us help you protect your financial well-being. At First Insurance Services, our customers come first.
Pledge of Performance
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not as a policy.
This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and emails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering some or all of the following: emergency phone numbers, Internet account access, email and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
